California Codes, Civil Code - CIV, Division 3 — Obligations, Part 4 — Obligations Arising from Particular Transactions, Title 1.5 — Consumers Legal Remedies Act, Chapter 4 — Remedies and Procedures, Section 1784
No award of damages may be given in any action based on a method, act, or practice declared to be unlawful by Section 1770 if the person alleged to have employed or committed such method, act, or practice (a) proves that such violation was not intentional and resulted from a bona fide error notwithstanding the use of reasonable procedures adopted to avoid any such error and (b) makes an appropriate correction, repair or replacement or other remedy of the goods and services according to the provisions of subdivisions (b) and (c) of Section 1782.
Notes
Bars an award of damages for a practice declared unlawful by the referenced consumer-remedies provision when the defendant proves the violation was unintentional and resulted from a bona fide error despite reasonable preventive procedures. The defendant must also make the appropriate correction, repair, replacement, or other remedy required by the referenced remedial provisions.
Use as reference
Lexinter.net | California Code, Civil Code - CIV § 1784 | https://laws.lexinter.net/codes/california/civil-code/division-3/part-4/title-1-5/chapter-4/section-1784