Sections
6 entriesSection 472Defines “new motor vehicle,” “manufacturer,” and “qualified third party dispute resolution process” for the chapter. A qualified process must comply with the…Section 472.1Requires the department to establish a certification program for third-party processes used to arbitrate specified new-motor-vehicle disputes. The department must provide application…Section 472.2Allows manufacturers to establish or make available qualified third-party processes for new-motor-vehicle disputes and requires the process operator to seek department certification,…Section 472.3Requires the department to review each certified third-party motor-vehicle dispute process at least annually and keep certification in effect if the process…Section 472.4Requires the department to assist consumers with complaints, measure customer satisfaction, inspect each qualified third-party motor-vehicle dispute process at least twice annually,…Section 472.5Requires motor-vehicle manufacturers to report covered California vehicles annually by May 1 and pay a program fee of no more than $1…