Sections
5 entriesSection 9860Requires the director to establish procedures for receiving public complaints against service dealers and service contractors. The complaint-procedure mandate remains operative only…Section 9861Requires the director to advise a complainant when the complaint does not appear to state any violation of the chapter or regulations…Section 9862Allows the director, when a complaint indicates a possible chapter or regulation violation, to advise the service dealer of the complaint’s contents.…Section 9862.5Allows the director, when a complaint indicates a possible chapter or regulatory violation, to advise the service contractor of its contents and,…Section 9863Allows the director, after a summary investigation indicates a probable violation, to suggest measures compensating the complainant; accepted and performed suggestions receive…